Help us fix it
Found a bug, performance issue, or security vulnerability? We want to know. Every report helps us make Pixly better for everyone. We respond within 24 hours.
What to Report
Bugs, crashes, broken features, unexpected behavior, performance problems, or security concerns.
Response Time
We acknowledge every report within 24 hours. Critical issues get priority treatment.
Avg. response: 4 hoursSecurity Reports
Found a security or privacy issue? Please use the "Security Vulnerability" option. We follow responsible disclosure and will credit you after the fix.
Reporting FAQ
Everything you need to know about reporting issues to Pixly.
The more detail, the better. Include: the tool you were using, your browser and version, the image format and size, step-by-step instructions to reproduce the issue, and any error messages you saw. Screenshots are incredibly helpful.
We respond to every report within 24 hours, often much sooner. Critical bugs and security vulnerabilities are prioritized and may receive an immediate response.
Please report security vulnerabilities privately through this form or by emailing us directly. We follow responsible disclosure and will credit you once the fix is deployed. Do not publicly disclose vulnerabilities until we've had time to address them.
It might be! Some edge cases (unusual formats, very large images, specific color profiles) can cause unexpected results. Please report it with details about the image and what you expected vs. what happened.
Yes — you can mention us on Twitter or open an issue on GitHub. However, for detailed reports and security issues, this form ensures we have all the information we need and can track the issue properly.
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