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Questions, feedback, partnership ideas, or just want to chat about image processing? We read every message and respond within 24 hours.
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We reply to every message within 24 hours, often much sooner.
Avg. response: 4 hoursContact FAQ
Quick answers to the most common questions we receive.
We respond to every message within 24 hours, and our average response time is about 4 hours. During business days, you'll often hear back much sooner. For urgent issues like security vulnerabilities, we typically respond within the hour.
You can report bugs through this contact form (select "Support / Bug Report" as the subject) or use our dedicated Report a Problem page, which includes fields for browser info, affected tool, and steps to reproduce. The more detail you provide, the faster we can fix it.
Yes! We're open to partnerships with educational institutions, non-profits, and developers who want to integrate Pixly's technology. Select "Partnership / Business" as the subject and tell us about your project. We also have a public API in development — check our roadmap for details.
Absolutely — we love hearing from our community! Visit our Recommend a Tool page to submit your idea. We've already shipped 18 tools that originated from user suggestions, and the average time from idea to launch is just 2 weeks.
We don't offer phone support at this time. Email is the best way to reach us — it allows us to track issues, share screenshots, and loop in the right team members. Rest assured, every email is read by a real person and answered promptly.
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