Support

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Browse our help articles by category, or reach out to us directly. We respond to every email within 24 hours — often much sooner.

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Explore our most common help topics. Can't find what you need? Email us anytime.

Getting Started

New to Pixly? Learn the basics of how our tools work.

How to use your first tool Which tools are available? Browser requirements for Pixly Do I need to create an account?

Image Processing

Common questions about background removal, upscaling, and more.

Why is my background removal not perfect? How does AI upscaling work? Supported image formats Batch processing limits and tips

Privacy & Security

Understanding how Pixly keeps your images private.

Are my images really not uploaded? How does client-side processing work? What data does Pixly collect? How to delete your account

Account & Access

Everything about using Pixly — no account needed.

Do I need to create an account? Is Pixly really free? Are there any usage limits? How to get support

Technical Issues

Troubleshooting common errors and performance problems.

Tool is not loading or responding Processing is slow on my device Output image quality issues Browser compatibility problems

Feature Requests

Have an idea? Learn how to suggest new tools and features.

How to recommend a new tool Vote on upcoming features Roadmap and release schedule Beta access for new tools
Still Need Help?

We're here for you

Our support team is small but mighty. Every message is read by a real human.

Email Support

For any question, bug report, or feedback. We reply within 24 hours.

support@pixly.app

Community

Follow us for updates, tips, and new tool announcements.

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Suggest a Tool

Have an idea for a new image tool? Tell us what you need and we'll build it.

Submit your idea

FAQ

Quick answers to the most frequently asked questions about Pixly.

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